Production Timeline

At CheayRochelle, each piece is carefully handmade with the utmost attention to detail and quality once your order is placed. Our design process involves meticulous craftsmanship to ensure that every garment reflects our dedication to excellence.

• Wedding Dresses/Gowns
  Production for wedding dresses and gowns requires a minimum of 5-13 weeks. We recommend placing your order well in advance to ensure ample time for the creation of your custom bridal gown.

• Evening Wear/Special Occasion Attire
  Special occasion and evening wear items typically require 3-4 weeks for production. This allows us to ensure each piece is made with the same high-quality standards and attention to detail.

• Accessories
  Our accessories are crafted with care and usually take 2-3 business days to complete. Each accessory is made to complement our garments, providing a seamless addition to your ensemble.

Please note that all items are handmade, and production timelines are essential for ensuring the highest quality craftsmanship. We strongly encourage timely orders to accommodate our production schedules.

Important: We do not accept custom-made orders. The items featured on our website are available from our current collection, and we ask that you select the correct size based on our sizing chart. We do not offer alteration services.

Shipping Information

Currently, CheayRochelle exclusively ships within the United States due to high international shipping costs and customs fees. We are unable to accommodate international orders at this time.

Once your order is processed and payment is confirmed, you will receive a confirmation email with your tracking number. This will allow you to track your parcel's journey from our studio to your doorstep.

Please note: CheayRochelle is not responsible for any delays or issues once your package is in transit with our chosen postal service (USPS). In the event of a lost or stolen parcel, we strongly encourage you to contact USPS directly, providing them with your tracking number for assistance.

Estimated Shipping Times

• Standard Shipping within the United States:
  Once your order has been dispatched from our studio, please allow 3-5 business days for delivery via First Class Mail through USPS.

We recommend that you allow for some flexibility in case of unforeseen delays, especially during peak shipping periods. Your tracking number will keep you updated on the status of your package.

Please ensure that your order is placed well in advance to accommodate production and shipping times. We are committed to providing you with the finest craftsmanship and impeccable service every step of the way.

Thank you for choosing CheayRochelle.