Remember

All of our pieces are carefully handmade with love and care once you have placed your order.

Production 

Wedding Dresses/Gowns, Please allow 5-13 weeks for the production of your item. 

Evening Wear/ Special Occasion(Prom Dresses), Please allow 3-4 weeks for the production of your item. 

Accessories (Tote Bags, Bucket Hats, Facemask & Bridal Sashes, Please allow 2-3 Business days for production of your item.

Please note, the production time for your items especially for Bridal Gowns must be allowed, as all garments are handmade. We kindly ask that you order in a timely fashion to allow time for production. 

We do not accept custom-made orders! All the items advertised on this website are what we have available in stock based off our design collections. Please make sure that your are selecting the appropriate sizing according to your measurements. We will not provide alteration services. We design our garments based on standard sizing with can be found here.

Shipping

CheayRochelle is currently not offering worldwide shipment due to high shipping cost/ custom fees. We are only catering to customers based in the United States of America. Once your payment is processed, a representative will email your a confirmation/ tracking number so you can follow your parcel's journey.

CheayRochelle is not responsible for any delays on packages once shipped and delivered to our preferred postal service. Therefore any parcels that may get lost or stole after leaving our studio is solely the post office responsibility. We strongly urge that you contact the postal service and provide information such as the tracking number obtained for assistance.

Standard Shipping Estimated Arrival Time 

When your order has left our studio and shipped out with our preferred Postal Service, Please allow...

United States of America 3-5 business days once posted. ( First Class Mail)

Return & Exchange Policy

Due to all garments/ accessories being handmade and Made-to-Order, we can offer Returns or Exchanges at this time. This is why we stress to carefully review the sizing chart and select based of your measurements'. As we are not an alteration service and do not provide custom made garments, we strongly urge that once your item arrives to select a local tailor or seamstress to adjust fitting when its necessary. In some special cases, we may di an exchange on certain items based off careful inspection. In this case, please submit a email inquiry relating to the issue within 2-3 days of receiving your order. If exchanges are approved, note that the cost will be paid by the customer.